FAQs - COLORS LION

Note: If you have any questions about our products, please read our Instructions for use first.

Note: We do not offer telephone advice.

Shipping and payment

How much are the shipping costs?

Deliveries to Germany:
We want you to receive your order quickly and cheaply. For this reason, shipping within Germany is FREE.
Delivery to other EU countries:
For shipping to other EU countries we charge a flat rate of €4.90 per package. Shipping normally takes 3-5 working days. Shipping is done with DPD.
International deliveries:
The duration of shipping to international areas depends heavily on the destination country.A flat rate of €15 per package is charged.

Can paints and varnishes also be picked up on site?

No, that is not possible. Please use our Colors Lion online shop.

The goods arrived damaged or I received the wrong item - what should I do?

If the goods arrived damaged or you received the wrong item, we ask you to contact us by email at va@farbenloewe.de.
Of course, we ensure that you receive the right item as quickly as possible. In this case we will send you a return label. There are no additional costs for you.

General information about returning the order

If you cancel the order, you can return the goods within 14 days without giving any reasons. Please note the right of withdrawal.
Please send the goods to the following address:
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Farben Löwe GmbH
Dittelsdorfer Straße 12
02763 Zittau               
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As soon as the goods have been received and checked, you will receive a corresponding credit note from us within a few days.

Products and application

    I would like advice by telephone, where can I find a telephone number?

    We do not offer individual customer advice. Please use our Product Finder.

    Is it possible to get samples of different colors?

    No, that's not possible. Please use the illustrations for our products and the RAL color chart.

    Do you also produce special colors upon request?

    No, we only produce according to RAL Classic, with the exception of pearl and luminous tones. All available colors can be seen in the product selection .

    How many liters do I need for x m2?

    Consumption is always stated on the product page. It is best to use the integrated quantity calculator:

    Quantity calculator

    How large is the area to be coated?
    m² First measure the desired area. To calculate the square footage of a room, measure the length and then the width. If the room is 4.5 meters wide and 10 meters long, all you have to do is multiply the two numbers together. This results in 4.5 x 10 = 45 square meters.
    You need 0 liters

    The information refers to a shift. If you have several coats, you have to expect more paint.